Shipping Information
Last Updated: 2025-03-01
At Small Tales Books, we aim to deliver your custom storybook as soon as possible while ensuring high-quality printing and packaging. Please review the details below regarding our shipping process and estimated timelines.
1. Estimated Delivery Time
Production & Shipping
Our standard delivery estimate is 7–10 business days. This timeframe includes:
Order Processing: Reviewing your order details and preparing artwork.
Production: Printing, binding, and packaging your custom book.
Shipping: Transit from our facility to your delivery address.
Important Note
The production timeline starts after you approve the final PDF proof, not when your order is initially placed. Any delays in PDF approval will affect your estimated delivery date.
2. Shipping and Tracking
Order Confirmation
Once you place an order, we will email you a confirmation along with any instructions or next steps (e.g., reviewing and approving the PDF proof).
Tracking Number
We will provide you with a tracking number as soon as it's created, allowing you to monitor your shipment's progress.
Delivery Carrier
We work with reputable shipping carriers to ensure your order arrives safely. Carrier availability may vary depending on your location.
3. Variations in Delivery Times
Not Guaranteed
While we strive to meet the 7–10 business day estimate, unforeseen circumstances (such as inclement weather, carrier delays, or production issues) may cause delays.
Peak Seasons
During holidays or peak ordering periods, production and transit times may be longer. We recommend placing orders well in advance of any important date or occasion.
4. Shipping Address Accuracy
Correct Information
Please ensure the shipping address you provide during checkout is accurate and complete.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at contact@smalltalesbooks.com. Changes may result in additional processing time.
5. Damaged or Delayed Shipments
Damaged Items
Upon receiving your package, please inspect the book carefully. If it arrives damaged, promptly contact us at contact@smalltalesbooks.com with photos and details. We will work to resolve the issue as quickly as possible.
Transit Delays
If your tracking information shows an unexpected delay or if your package is overdue, contact us so we can help investigate the issue with the carrier.
6. Contact Us
If you have any questions or concerns about shipping, estimated delivery times, or the status of your order, please reach out to us:
Email: contact@smalltalesbooks.com
We appreciate your patience and support in creating a one-of-a-kind custom book for you. Thank you for choosing Small Tales Books!